Software Implementation Specialist · Vancouver, BC

Raul Gumerov

Oral surgeon turned software implementation specialist.

5+ years implementing, configuring, and supporting clinical practice-management software in a live healthcare setting — pairing a hands-on clinical background with the technical depth to turn business and clinical requirements into working systems.

Download résumé Get in touch

gumerovraul@gmail.com +1 778-228-7221CAPM in progress · PMI

The pivot

For years I worked inside the clinical workflow as an oral surgeon — scheduling, billing, insurance, records, every daily friction point. That is exactly why the systems I build hold up: I have configured practice-management software from the inside, and built a full clinical PMS that replaced three commercial tools.

Selected work — the proof

60→10min

Invoice processing, per batch — automation built with React, N8N & PostgreSQL. AdAuto

15→3min

Vehicle intake & registration — Asana-integrated intake platform. AdAuto

600+

Field users supported across a province-wide rollout. Compugen / FortisBC

3→ 1 PMS

Commercial tools replaced by one custom system (FastAPI, React, PostgreSQL). Moi Stomatolog

Experience

Helpdesk Analyst — AMI Project (Remote)

Compugen Inc. · Client: FortisBC — Vancouver, BC

Jun 2025 – Present

Principal support contact for a province-wide rollout: 600+ field users across FortisBC and six subcontractors, ~20 tickets/day.
Authors SOPs and technical documentation for repeatable support.
Promoted from contract Desk-Side Analyst to full-time on performance.

Software Implementation & Process Automation Specialist (Contract)

AdAuto — Toronto, ON (Remote)

2024 – Present

Translated sales and ops requirements into automated systems.
Built invoice automation (React, N8N, PostgreSQL, Excel Online) cutting processing ~60 → 10–15 min per batch.
Built an Asana-integrated vehicle-intake platform cutting registration 15 → 3 min; delivering a Transport Canada compliance module.

Clinic Operations Manager / Software Implementation Lead

Moi Stomatolog Dental Clinic — Ufa (Remote)

2018 – Present

Led workflow discovery across scheduling, billing, insurance, and clinical records.
Implemented and configured amoCRM & YCLIENTS — data migration, telephony, training, change management.
Designed and built a full clinical PMS (FastAPI, React, PostgreSQL, Docker) with SQL reporting, replacing three commercial tools; owned data quality, integrity, and security.

Oral Surgeon

Moi Stomatolog Dental Clinic — Ufa

2022 – 2023

Firsthand clinical workflow experience — the perspective behind the software he now builds.

Skills

Implementation & Delivery

Workflow discoveryRequirements gatheringSystem configurationData migrationEnd-user trainingChange management & adoptionUAT / quality validationStakeholder management